Terms of service.
Last updated: 2026-05-06
These are the Terms of Service (“Terms”) for Carmeta, a product of JLG Ventures LLC. By using carmetahealth.com or any related Carmeta service, you agree to these Terms.
If you don't agree, don't use the service. If you have questions before agreeing, write to legal@carmetahealth.com.
1. Who you're contracting with
When you use Carmeta, you are entering into a contract with JLG Ventures LLC, a limited liability company formed in the State of Georgia, United States, operating the Carmeta service. References in these Terms to “Carmeta,” “we,” “us,” or “our” mean JLG Ventures LLC.
2. What Carmeta is
Carmeta is an educational dietary guidance service. We help you understand your cardiometabolic lab values (LDL, ApoB, triglycerides, HDL, A1c, fasting glucose, and similar markers) and provide personalized food guidance designed to support healthy values.
Carmeta is not medical advice, medical care, or a medical service. We do not diagnose conditions, prescribe treatments, replace your doctor, or tell you to start, stop, or change any medication. If your doctor has recommended a treatment, that conversation is between you and them. If you have a medical emergency, call 911 or seek immediate medical care.
Always talk to your doctor about decisions that matter to your health.
3. Eligibility
You must be at least 18 years old to use Carmeta. By using the service, you confirm that you are. Carmeta is not designed for or directed to minors.
You must provide accurate information when you sign up. You're responsible for keeping your account credentials secure once accounts exist.
4. Your data
How we collect, use, and protect your information is described fully in our Privacy Policy. The most important commitments:
- We never sell your health data, to anyone, ever
- We don't share your health data with insurers, employers, or advertisers
- We delete your data on request
- We use the minimum third-party services needed to run the product, and none of them are advertising or analytics platforms
Reading the Privacy Policy is part of agreeing to these Terms.
5. Acceptable use
You agree not to:
- Use Carmeta in any way that violates law
- Use Carmeta on behalf of someone else without their knowledge or consent
- Submit lab values that aren't yours
- Reverse-engineer, scrape, or attempt to extract our underlying algorithms or content
- Use Carmeta to provide medical advice to others
- Resell, redistribute, or commercially exploit access to Carmeta
- Attempt to disrupt, overload, or compromise our service
If you violate these, we may suspend or terminate your account.
6. Our intellectual property
The Carmeta name, logo, website design, software, and the structure and content of our personalized plans (excluding the underlying public scientific research they're based on) are the property of JLG Ventures LLC. You may not copy, modify, distribute, or create derivative works from them without our written permission.
The personal plans we generate for you are for your individual use. You can share them with your doctor or family freely. You may not redistribute them as a commercial product or as part of a service to others.
7. Your content
When you upload lab values, food check-ins, or other information to Carmeta, you keep ownership of that information. You grant us a limited license to process it for the purpose of providing the service to you. We do not use your data to improve our service for other users without your explicit consent.
8. Disclaimers
CARMETA IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL ACHIEVE ANY PARTICULAR HEALTH OUTCOME FOR YOU.
WE EXPLICITLY DO NOT WARRANT THAT FOLLOWING CARMETA'S RECOMMENDATIONS WILL LOWER YOUR CHOLESTEROL OR ANY OTHER LAB VALUE. WHILE THE SCIENTIFIC LITERATURE SUPPORTS THAT THE DIETARY PATTERNS WE RECOMMEND TYPICALLY IMPROVE THESE MARKERS FOR MOST PEOPLE, INDIVIDUAL RESPONSES VARY.
WE ARE NOT YOUR DOCTOR. WE DO NOT REPLACE YOUR DOCTOR. NOTHING IN CARMETA SHOULD BE TREATED AS A DIAGNOSIS, TREATMENT RECOMMENDATION, OR PRESCRIPTION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, JLG VENTURES LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUES, ARISING FROM YOUR USE OF CARMETA.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO CARMETA WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
THESE LIMITATIONS APPLY EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions don't allow these limitations; in those, the limitations apply only to the extent permitted by law.
10. Indemnification
You agree to indemnify and hold harmless JLG Ventures LLC and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your violation of these Terms, your misuse of the service, or your violation of any rights of another.
11. Dispute resolution and arbitration
Please read this section carefully — it affects your legal rights.
Any dispute arising from or relating to these Terms or your use of Carmeta will be resolved through binding individual arbitration, not in court, with the following exceptions:
- Either party may seek injunctive relief in court for intellectual property disputes or claims of unauthorized access
- Either party may bring claims in small claims court if eligible
Arbitration terms. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Atlanta, Georgia, or at the arbitrator's discretion through written submissions or video conference. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.
Class action waiver. All claims must be brought in your individual capacity. You waive any right to participate in a class action, class arbitration, or other representative proceeding against Carmeta.
Opt-out. You may opt out of this arbitration agreement by sending written notice to legal@carmetahealth.com within 30 days of first agreeing to these Terms. Your notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration.
Governing law. These Terms and any dispute will be governed by the laws of the State of Georgia, without regard to its conflict of law principles. If any part of this Section 11 is found unenforceable, the remainder will continue to apply.
12. Termination
You can stop using Carmeta any time.
We can suspend or terminate your access if you violate these Terms, if we're required to by law, or if continuing to provide the service to you creates risk to others.
Sections 4 (Your data), 6 (Our intellectual property), 8 (Disclaimers), 9 (Limitation of liability), 10 (Indemnification), and 11 (Dispute resolution) survive termination of these Terms.
13. Changes to these Terms
We may update these Terms as Carmeta evolves. For material changes — particularly changes to dispute resolution or how we handle your data — we'll notify you by email at least 30 days before the change takes effect, and you'll have the option to stop using the service before the change applies to you.
For non-material changes (clarifications, address updates, etc.), we'll post the updated Terms with a new “Last updated” date. Continued use after a change means you accept the updated Terms.
14. Miscellaneous
These Terms, together with the Privacy Policy, are the entire agreement between you and JLG Ventures LLC regarding Carmeta. They supersede any prior agreements.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in effect.
Our failure to enforce any provision doesn't waive our right to enforce it later.
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
15. Contact
For any question about these Terms:
JLG Ventures LLC
Operating Carmeta